Frequently asked questions

Can I return an item?

Eligible items may be returned 30 days after delivery. Review the Refund Policy for all conditions before sending a return.

Who pays return shipping?

We provide prepaid return shipping for all approved returns.

How long does a refund take?

Approved refunds are processed according to the Refund Policy. The stated processing time is 10 days.

What is the order cutoff time?

The published order cutoff time is Weekdays 5 PM Pacific Time. Processing begins according to the Shipping Policy.

When will my order arrive?

Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.

How can I contact the store?

Email support@oiwala.it.com or call 509-345-5861. Support availability is Weekdays 9 AM to 5 PM.

Which items cannot be returned?

Used or customer-damaged products, customized products, opened hygiene or sealed products, gift cards, and products marked Final Sale